These Terms & Conditions govern your use of the clubmy14 platform, including all gaming products, payment services, promotions, and account features. Please read them carefully before registering or placing any wager.
By accessing, registering on, or using any part of the clubmy14 platform (the "Platform"), you ("User", "you") agree to be legally bound by these Terms & Conditions ("Terms"), together with clubmy14's Privacy Policy and any supplementary rules applicable to specific products or promotions published on the Platform from time to time. These Terms constitute a legally binding agreement between you and clubmy14 ("the Company", "we", "us").
If you do not agree to any part of these Terms, you must immediately cease all use of the clubmy14 Platform. Continued access or use following any amendment to these Terms constitutes acceptance of the revised Terms in their entirety.
Use of the clubmy14 Platform is subject to the following eligibility requirements, all of which must be satisfied on an ongoing basis:
The Company reserves the right to request documentary evidence of eligibility at any time, including but not limited to a copy of a valid Malaysian IC, passport, or other government-issued identity document.
Each user may hold only one (1) active clubmy14 account. The creation of duplicate, multiple, or linked accounts by the same individual is strictly prohibited and may result in the forfeiture of all balances and permanent account closure without prior notice.
When registering, you agree to provide accurate, complete, and current information including your legal name, date of birth, email address, and contact details. You are obligated to update this information promptly if it changes. The Company accepts no liability for consequences arising from inaccurate registration information provided by the user.
You are solely responsible for maintaining the confidentiality of your login credentials. clubmy14 will never ask for your password through any channel, including live chat, email, or WhatsApp. Any activity conducted using your account credentials — whether authorised by you or not — is your responsibility. You must notify clubmy14 immediately at [email protected] if you suspect any unauthorised access to your account.
The Company reserves the right to require additional identity verification (KYC) at any time, including before processing withdrawals. Failure to complete verification within a reasonable time may result in account restrictions.
All transactions on the clubmy14 Platform are conducted in Malaysian Ringgit (MYR). Deposits may be made via supported payment methods including Touch 'n Go eWallet, Boost, DuitNow, FPX, Maybank2u, CIMB Clicks, Public Bank Online, and other methods as made available on the Platform from time to time.
Deposits are for the purpose of participating in gaming activities on the Platform only. The Company does not provide financial or payment services in the general sense and the Platform should not be used as a money transfer facility or virtual bank account.
Withdrawals will be processed to the same payment method used for the most recent deposit, subject to applicable verification requirements. The Company reserves the right to request KYC documentation prior to processing any withdrawal, particularly for first-time withdrawals or amounts above applicable thresholds.
The Company does not charge processing fees on standard deposits or withdrawals from the Platform's side, though your payment provider may impose their own charges. The Company accepts no responsibility for third-party payment provider fees or delays.
Funds deposited into a clubmy14 account do not earn interest. Inactive accounts (no login or transaction for 12 consecutive months) may be subject to a monthly inactivity fee as detailed in the account management section of the Platform. Prior written notice will be provided before any inactivity fee is applied.
All bets and wagers placed on the clubmy14 Platform are subject to the specific product rules applicable to the relevant game or market. These rules are published within each product section of the Platform and form part of these Terms by reference.
Once a bet has been confirmed and accepted by the Platform, it is binding and cannot be amended or cancelled by the user. The Company reserves the right to void bets in circumstances including but not limited to: system errors, manifest errors in odds or game settings, suspicious or fraudulent wagering patterns, or where the integrity of an event cannot be verified.
Winnings from eligible bets will be credited to your clubmy14 wallet promptly upon settlement of the relevant event or game round. In the event of a dispute regarding the outcome of any bet, the Company's records shall be definitive, subject to the dispute resolution procedure described in these Terms.
Live betting markets are offered in real time and odds may fluctuate significantly. The Company accepts no liability for bets placed after an event outcome has been decided, even if the Platform has not yet updated to reflect the outcome.
From time to time, clubmy14 offers bonuses, free spin credits, deposit match promotions, cashback arrangements, and other promotional incentives to eligible users. Each promotion is subject to specific terms and wagering requirements published at the time of the offer.
Bonus funds are credited to a separate bonus wallet and must meet applicable wagering requirements before they can be transferred to your main wallet or withdrawn. Wagering requirements and eligible games are specified in each promotion's individual terms.
The Company reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. Promotions are available to genuine users only — any attempt to exploit, abuse, or circumvent promotional terms through the use of multiple accounts, coordinated wagering, or any other method will result in cancellation of the bonus and may result in account suspension.
clubmy14 promotions are intended for personal use only. Sharing, transferring, or selling bonuses or promotional credits is prohibited.
clubmy14 is committed to promoting responsible gaming. The Company acknowledges that gambling can become harmful for some individuals and provides a range of tools to assist users in managing their gaming activity. These tools include deposit limits, session time limits, cooling-off periods, and full self-exclusion.
Self-exclusion requests can be submitted through your account settings or by contacting support at [email protected]. Once a self-exclusion is activated, you will be prohibited from accessing the Platform for the duration you have elected. Early reversal of a self-exclusion request is not possible during the elected exclusion period.
The Company reserves the right to impose restrictions on any account if it has reasonable grounds to believe that the user may be experiencing gambling-related harm, including but not limited to patterns of behaviour indicating problem gambling. Users are encouraged to visit the Responsible Gaming page for further information and resources.
Players must be 21 years of age or older. Gambling is entertainment. If gambling stops being enjoyable or starts causing financial stress, please seek help.
Users of the clubmy14 Platform are strictly prohibited from engaging in any of the following:
Violation of any of the above may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities where legally required.
All content on the clubmy14 Platform — including but not limited to text, images, graphics, logos, game software, interface designs, and trademarks — is the exclusive property of clubmy14 or its licensed third-party providers. Nothing in these Terms grants the user any licence or right to reproduce, distribute, modify, or create derivative works from any content on the Platform without the prior written consent of the Company.
The "clubmy14" name, logo, and associated marks are trademarks of the Company. Unauthorised use of these marks is strictly prohibited.
To the fullest extent permitted by applicable law, clubmy14 and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Platform, including but not limited to loss of winnings, loss of data, service interruptions, or unauthorised access to your account.
The Platform is provided on an "as is" and "as available" basis. The Company makes no warranty that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Company's total liability to you for any direct loss shall not exceed the total amount deposited by you in the 30 days immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits the Company's liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.
Your use of the clubmy14 Platform is also governed by the clubmy14 Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection, processing, and use of your personal data as described in the Privacy Policy.
clubmy14 will not sell your personal data to third parties. Data shared with payment processors, game providers, and verification service providers is limited to what is strictly necessary for the provision of the relevant service and is subject to equivalent data protection obligations.
You may request closure of your clubmy14 account at any time by contacting support at [email protected]. Upon closure, any remaining balance (net of applicable charges) will be returned to you via your registered payment method, subject to completion of any outstanding verification requirements.
The Company reserves the right to suspend, restrict, or permanently close any account at its sole discretion, including where it has reason to believe these Terms have been violated, where legal or regulatory obligations require it, or where continued operation of the account represents a risk to the integrity of the Platform.
In the event of account termination for breach of these Terms, any outstanding bonus balance will be forfeited. Genuine winnings from fairly played wagers will be paid out following verification, except where the winnings were derived from prohibited conduct.
These Terms shall be governed by and construed in accordance with the laws applicable to the Company's jurisdiction of incorporation, without regard to conflict of law principles. In the event of any dispute between you and clubmy14 arising out of or in connection with these Terms or your use of the Platform, the parties agree to first seek resolution through the Company's internal complaints procedure.
To raise a formal complaint, contact [email protected] with a clear description of the issue. The Company will acknowledge your complaint within 48 hours and aim to resolve it within 14 business days. If a dispute cannot be resolved internally, the matter may be referred to the relevant licensing authority's dispute resolution mechanism.
clubmy14 reserves the right to amend these Terms at any time. Where amendments are material, the Company will provide notice via email to your registered address or via an in-platform notification at least 14 days before the changes take effect. Minor amendments (such as formatting corrections or clarifications that do not affect your rights) may be made without prior notice.
Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and may request account closure in accordance with Section 12.
If you have any questions about these Terms & Conditions, or wish to exercise any rights described herein, you may contact the clubmy14 support team via the following channel:
When contacting support regarding a legal or compliance matter, please include your registered username (do not include your password) and a clear description of your query to ensure an efficient response.
The principles behind how we operate — not just legal obligations, but genuine standards.
Every game on clubmy14 uses independently certified RNGs. Game results are audited by third-party testing laboratories. Players can access their complete bet history from their account dashboard at any time.
clubmy14 uses TLS encryption for all data in transit. Passwords are stored using industry-standard hashing. We will never sell your personal data to third parties or use it for purposes outside of platform operations and legal obligations.
All transactions are processed in MYR with no hidden conversion fees from the clubmy14 side. Withdrawal timelines and any applicable limits are published clearly in the account management section.
Deposit limits, session timers, cooling-off periods, and self-exclusion are available in your clubmy14 account settings. The minimum age is 21. These tools are built for your protection and we encourage all players to use them.
clubmy14 live chat support operates around the clock. For formal complaints or legal queries, the email channel at [email protected] is monitored with a maximum 4-hour response commitment during standard operating hours.
clubmy14 holds an international gaming licence and is subject to ongoing regulatory oversight. This includes regular audits of financial operations, game integrity, and anti-money-laundering compliance — providing a baseline of accountability that unlicensed operators cannot offer.
If anything in these Terms is unclear, our support team at clubmy14 is available 24/7. For account access, head to the login page — for responsible gaming resources, visit the dedicated page.
🔞 Players must be 21 years of age or older. Please gamble responsibly.